Frequently Asked Questions

Frequently Asked Questions

What types of portable toilets do you offer?

We offer a variety of portable restroom options including standard units, ADA-compliant accessible units, luxury restroom trailers with flushing toilets and sinks, and hand washing stations. We can help you determine the best solution for your specific needs.

How often are the units serviced?

Service frequency depends on usage and rental duration. For most events, we recommend servicing every 2-3 days. For construction sites with heavy usage, daily service may be required. We'll work with you to establish an appropriate maintenance schedule.

What is your delivery area?

We service all locations within approximately 50 miles of our Cincinnati facility. Additional fees may apply for deliveries outside our standard service area.

How far in advance should I place my order?

We recommend placing your order as soon as your event date is confirmed, especially for large events or during peak seasons (spring through fall). A minimum of 2 weeks notice is preferred, but we'll do our best to accommodate last-minute requests when possible.

What surfaces can you place the units on?

Our units can be placed on most level surfaces including grass, dirt, gravel, asphalt, and concrete. For soft ground or uneven terrain, we may use stabilizing blocks. Please inform us of any special placement considerations when placing your order.

What happens if a unit needs repair during my rental?

We provide 24/7 emergency service for all our rentals. If a unit becomes damaged or malfunctions, simply contact us and we'll dispatch a service technician to repair or replace the unit as quickly as possible at no additional charge.

Are your units ADA-compliant?

We offer ADA-compliant units designed with wider doors, flat entrances, and interior handrails to accommodate individuals with disabilities.

Do I need a permit to rent a portable toilet?

Some cities or counties may require permits, especially for public property placements. We can assist you in determining local requirements.

How long can I rent a portable toilet?

We offer flexible rental periods—from one-day events to months-long construction projects. Let us know your schedule, and we'll tailor the rental accordingly.

How is waste disposed of?

All waste is pumped from the units and transported to a licensed waste treatment facility in full compliance with local and federal regulations.

How are portable toilets delivered and picked up?

Our team delivers units using specialized trucks and places them at your desired location (if accessible). After your rental period, we return to clean, pump, and remove the units.

Can I move the portable toilet once it's been delivered?

For safety and sanitation reasons, we ask that customers do not move units after delivery. If relocation is needed, contact us and we'll handle it.

Are your units suitable for cold weather?

Yes. We offer winterized portable toilets with anti-freeze treatments and insulated options for cold climates. Let us know if your rental will be in freezing temperatures.

Can I rent a toilet for a private home event?

Absolutely! We regularly provide units for backyard parties, weddings, family reunions, and other private gatherings.

What is included in a luxury restroom trailer?

Luxury trailers feature flushable toilets, running water, interior lighting, mirrors, climate control, and upscale finishes. They're perfect for weddings and corporate events.

What if the unit gets damaged or tipped over?

Contact us immediately. We'll send a team to inspect and service the unit. Additional charges may apply for damages outside of normal wear and tear.

Can I schedule multiple units at multiple locations?

Yes. We can coordinate delivery and service across multiple job sites or event venues. Contact us to plan logistics